Morecare Services(UK)Ltd

“We undertook an assessment of Morecare Services (UK) Ltd between 8 July to 23 September 2024. The assessment took place due to concerns received about the safety of people and staff visiting them to provide care, risk management, staffing, training and recruitment, and quality assurance and oversight of the service. We assessed a small number of quality statements from safe, caring, and well led, and found areas of concern. The scores for these areas have been combined with scores based on key question ratings from the last inspection in May 2023. We found 5 breaches in relation to risk management, person centred care, management and oversight of visits, recruitment, staff training, medicine management, notification of incidents, and good governance.”

“The provider failed to follow safe recruitment practices and ensure effective staff training. The provider failed to consistently identify, review and monitor people at risk of abuse, effectively investigate incidents, accidents and complaints and identify learning from those. The registered manager did not have good oversight of people’s visits and scheduling to ensure people were supported as per agreed plans of care. The provider did not have effective oversight of the safe management of medicines and appropriate risk management. Peoples’ needs were not always reviewed to ensure accurate care and support, and accurate and complete records were not kept.”