May’s Homecare Limited

“May’s Homecare Ltd is a domiciliary care service. It provides support and personal care to older people living in their own homes, some of whom live with dementia. At the time of our assessment there were 16 people receiving personal care.”

“The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating.”

“We conducted this assessment to follow up on concerns we identified at the last inspection. These included a breach of regulation relating to governance. The last rating for this service was previously requires improvement (published 24 June 2022). At this assessment we found improvements had been made and the provider was no longer in breach of regulation. The overall rating for the service has changed to good.”

“Managerial oversight of the service had improved since the previous inspection. Quality monitoring systems were in place to help drive improvements.”

“Staff provided safe care to meet people’s needs, people’s care plans were regularly reviewed and updated when required. People had person-centred care plans and risk assessments that reflected their individual support needs.”

“Staff had been recruited safely and had received training appropriate to their roles. The provider planned and delivered people’s care with them, and staff made appropriate referrals to external agencies to help ensure people were safely supported.”

“Staff understood the importance of gaining people’s consent prior to supporting people with their care and were knowledgeable on the Mental Capacity Act 2005. Staff had a good understanding of the people they were supporting and respected people’s dignity.”

“People confirmed the service was responsive to their needs and staff told us they felt supported in their roles. Relatives were kept informed and involved in aspects of people’s care where appropriate, this helped to ensure care met individual needs.”

“The staff team was stable which supported continuity of care for people using the service and staff enjoyed working at the service. They said they were well supported by management.”