Margaret Thatcher Infirmary
Royal Hospital Road, Chelsea, London, SW3 4SR · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2011.
- Supports: older people (65+)
- Local authority: Kensington and Chelsea
- Registered manager: Monika Balciunaite
- Run by: Royal Hospital Chelsea
The inspection record
Rated Outstanding overall. Report published 29 August 2024.
“Margaret Thatcher Infirmary is registered to provide accommodation for up to 68 people who require nursing or personal care within the Royal Hospital Chelsea, the home of the Chelsea Pensioners. It is also registered to provide personal care to people, through their domiciliary care service. People who use the service are known as 'pensioners'. Pensioners initially move into accommodation on the ‘long wards’ but may move to other wards if they are assessed as needing more care, due to frailty and healthcare needs. One of the wards specialises in providing care to people living with dementia.”
“We looked at all 5 key questions, but we did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating.”
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“The assessment included onsite and offsite activities and was carried out by 2 inspectors and 1 assessor. We visited the service on 14 and 21 February 2024. During our visits we spoke with and observed several people using the service. We met and spoke with the nominated individual (NI), the manager, senior staff and care staff. We also looked at people’s care records and other information relating to the day to day running of the service.”
“We assessed this service because it had not had a registered manager since March 2023. There had also been concerns raised on behalf of a Pensioner, regarding the quality of care they received. We also noted delays in submitting some statutory notifications.”
“A new manager was in post and their CQC registration was completed on 3 March 2024. We reviewed information regarding the concerns but were unable to substantiate these. The NI provided a satisfactory explanation in respect of a ‘glitch’ that had resulted in a temporary delay of statutory notifications being submitted to CQC. These were subsequently being submitted promptly, as required.”
Older reports from the CQC's previous inspection approach
Inspected 17 February 2022, not rated
Inspected 11 June 2019, rated Outstanding
Inspected 21 September 2016, rated Outstanding
Frequently asked questions
What services does Margaret Thatcher Infirmary provide?
Margaret Thatcher Infirmary is registered with the Care Quality Commission to provide nursing care at home and personal care.
Which local authority is Margaret Thatcher Infirmary registered in?
Margaret Thatcher Infirmary is registered in the Kensington and Chelsea local authority area.
What is Margaret Thatcher Infirmary's CQC rating?
Margaret Thatcher Infirmary is rated Outstanding by the Care Quality Commission (report published 29 August 2024). The full CQC inspection report is available at cqc.org.uk/location/1-328817696.
Who is the registered manager at Margaret Thatcher Infirmary?
The registered manager is Monika Balciunaite.
Who owns Margaret Thatcher Infirmary?
Margaret Thatcher Infirmary is operated by Royal Hospital Chelsea.
When was Margaret Thatcher Infirmary last inspected?
The Care Quality Commission published its latest report on Margaret Thatcher Infirmary on 29 August 2024.
Where is Margaret Thatcher Infirmary located?
Margaret Thatcher Infirmary is located in London, United Kingdom.
When did Margaret Thatcher Infirmary register with CQC?
Margaret Thatcher Infirmary first registered on 31 October 2011.
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Information disclaimer. Information regarding Margaret Thatcher Infirmary is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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