Civic Care Ltd
Tempo House, 15 Falcon Road, Battersea Park, London, SW11 2PJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2022.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Wandsworth
- Registered manager: Ayan Ahmed Mohamed
- Run by: Civic Care Ltd
The inspection record
Rated Good overall. Report published 2 September 2025.
“Date of assessment: 31 July to 14 August 2025”
“This was the first assessment of Civic Care Ltd under the single assessment framework. Civic Care Ltd is registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of the assessment, the provider delivered care to 4 people, all funded through direct payments arrangements, in their own homes. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
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“We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this inaugural CQC assessment, we have rated them good overall.”
“We found that Civic Care Ltd delivered safe, person-centred care that reflected people’s identities, preferences and cultural needs.”
“People received care from a small, consistent staff team who arrived on time and adjusted visit times flexibly to suit individual routines and family arrangements. Family feedback described the service as very flexible and noted that managers checked in regularly, including during hospital stays, and arranged condensed hours when needed. Carers were matched for language and culture which supported clear communication, dignity, and trust.”
“Leaders used a real-time care management system, to share rotas and visit tasks with staff, capture notes, flag people’s communication needs, and record incidents and changes quickly. This system supported continuity, audit trails, and timely responses to concerns. Staff accessed current policies and a service user guide (including an easy-read version) and described quarterly supervision as consistent and helpful. A professional said “Working with Civic Care is seamless and refreshing. Their communication is clear, and they always act promptly, which makes them a reliable partner.” Recruitment was safe and included Disclosure and Barring Service (DBS) checks and references.”
“Partnership working was integral to care delivery. The service liaised with local authorities and worked with GPs and district nurses to resolve health concerns.”
“The service was led by a suitably qualified and experienced Registered Manager who held the relevant adult health and social care qualifications. The Registered Manager was actively involved in the day-to-day operational management of the service, ensuring that high standards of care were consistently maintained. They were supported by the Nominated Individual, who provided strong leadership and oversight. As part of the service’s planned growth, there were arrangements in place to recruit dedicated Care Coordinators to enhance service delivery and support future expansion.”
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Frequently asked questions
What services does Civic Care Ltd provide?
Civic Care Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Civic Care Ltd registered in?
Civic Care Ltd is registered in the Wandsworth local authority area.
What is Civic Care Ltd's CQC rating?
Civic Care Ltd is rated Good by the Care Quality Commission (report published 2 September 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14435945473.
Who is the registered manager at Civic Care Ltd?
The registered manager is Ayan Ahmed Mohamed.
When was Civic Care Ltd last inspected?
The Care Quality Commission published its latest report on Civic Care Ltd on 2 September 2025.
Where is Civic Care Ltd located?
Civic Care Ltd is located in London, United Kingdom.
When did Civic Care Ltd register with CQC?
Civic Care Ltd first registered on 7 December 2022.
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Home-care agencies near London
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Information disclaimer. Information regarding Civic Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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