Magic Helping Hands

“We assessed the service against “Right care, right support, right culture” guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people. The provider was working in line with these principles.”

“There were systems in place to ensure people received the care and support they needed. Staff had a good understanding of the people they supported and respected their individual choices and wishes.The provider understood safeguarding policies and procedures, helping to ensure people did not experience abuse or come to avoidable harm.”

“There was a robust system of audits and management oversight in place that had identified minor issues and had put plans in place to address these.”

“We spoke with care workers, administration staff and the management team. We received feedback from professionals involved in the service. We reviewed people’s care records and documents relating to the management of the service.”