MacIntyre Leicester
Unit B, Edward House, Grange Business Park, Enderby Road, Whetstone, Leicester, Leicestershire, LE8 6EP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2011.
- Supports: learning disabilities
- Local authority: Leicestershire
- Registered manager: Jessica Catherine Brookes
- Run by: MacIntyre Care
The inspection record
Rated Outstanding overall. Report published 11 June 2026.
“Date of inspection 27 28 April 2026. The inspection of this location was prompted due to the historic rating. We undertook a comprehensive inspection.”
“MacIntyre Leicester Lifelong Learning provides personal care for people living in their own tenancies or shared ownership accommodation. The service provides support to autistic people and to people with learning disabilities. At the time of our inspection there were 4 people receiving the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“People were actively involved in identifying, understanding and managing risks relating to their health, wellbeing and daily lives. Staff worked closely with people, relatives and professionals to ensure risk assessments were meaningful, personalised and reflective of people’s strengths as well as their support needs, including taking some risks which enhanced their lives”
“Staff were consistently observed engaging with people in a warm, respectful and person-centred manner. Interactions were relaxed and natural, and people appeared extremely comfortable and confident approaching staff for support. Staff took time to listen, used recognised communication techniques, and adapted their approach to meet individual needs.”
“Staff supported people to maintain relationships and thrive in activities they enjoyed. This included encouraging social engagement, a focused commitment to community involvement and adapting activities to meet individual abilities.”
“Leaders consistently promoted a culture of kindness, compassion and inclusion, modelling the behaviours they expected from the team. They understood the needs of people with learning disabilities and autistic people and ensured staff had innovative and dynamic training, guidance and confidence to deliver high-quality care.”
“The service established and maintained strong links with partners and communities and worked collaboratively with them, which enabled people to receive coordinated, well-informed care, supporting people to maintain social connections, develop new interests and deeply embed a sense of belonging within their local communities.”
“The service demonstrated an exceptional commitment to continuous learning, innovation and improvement, driven by a strong organisational culture that prioritised reflective practice, co‑production and evidence‑based development. They sourced funding to support regular projects, research and improvement initiatives, ensuring services had access to high‑quality resources and emerging best practice.”
“The providers values were owned by all staff and this drove inclusive, person centred, adaptable and incredibly kind and effective care.”
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Older reports from the CQC's previous inspection approach
Inspected 21 May 2018, rated Outstanding
Inspected 9 December 2015, rated Good
Frequently asked questions
What services does MacIntyre Leicester provide?
MacIntyre Leicester is registered with the Care Quality Commission to provide personal care.
Which local authority is MacIntyre Leicester registered in?
MacIntyre Leicester is registered in the Leicestershire local authority area.
What is MacIntyre Leicester's CQC rating?
MacIntyre Leicester is rated Outstanding by the Care Quality Commission (report published 11 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-119126044.
Who is the registered manager at MacIntyre Leicester?
The registered manager is Jessica Catherine Brookes.
Who owns MacIntyre Leicester?
MacIntyre Leicester is operated by MacIntyre Care.
When was MacIntyre Leicester last inspected?
The Care Quality Commission published its latest report on MacIntyre Leicester on 11 June 2026.
Where is MacIntyre Leicester located?
MacIntyre Leicester is located in Leicester, United Kingdom.
When did MacIntyre Leicester register with CQC?
MacIntyre Leicester first registered on 8 April 2011.
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Home-care agencies near Leicester
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Information disclaimer. Information regarding MacIntyre Leicester is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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