London Care (Rochester)
Ground Floor, Stirling House, Culpeper Close, Medway City Estate, Rochester, Kent, ME2 4HN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2014.
- Local authority: Medway
- Registered manager: Emma Michelle Dempster
- Run by: London Care Limited
The inspection record
Rated Requires improvement overall. Report published 2 October 2025.
“We carried out this comprehensive assessment between 2 and 18 July 2025. London Care (Rochester) is a domiciliary care agency providing personal care to people in the community in their own houses and flats. At the time of this inspection, they were providing personal care to 237 people and two of the people they supported had a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
“We announced the site visit to the provider 48 hours beforehand; this was because we needed to be sure there would be a manager available to support this inspection.”
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“We spoke with 11 people who used the service, 10 relatives, 11 staff members, a manager, regional manager, care director and the head of quality assurance. We received feedback from 1 professional involved in the service. We reviewed 20 people’s care records, staff records and records relating to the management of the service.”
“The provider was previously in breach of the 3 legal regulations in relation to safe care and treatment, personal centred care and good governance. At this inspection, improvements had not been made, and the provider remained in breach of 3 regulations in relation to good governance, safe care and treatment and person-centred care. The provider continued to fail to have effective systems in place to identify, monitor and manage risks for people. Care plans failed to address people’s individual needs in relation to their physical health and emotional needs, and the provider failed to address shortfalls in the service promptly to ensure it was effective and safe.”
“Risks to people’s health and well-being were not thoroughly assessed and managed in a way that reduced the likelihood of harm to them. Care was not always planned and delivered in a person-centred manner.”
“The management team were not proactive in ensuring that shortfalls identified in the service were addressed and action plans implemented promptly. Staff were deployed to meet people’s needs. People told us they received their scheduled care visits at the right time to meet their needs. There were no missed visits recorded. Recruitment checks were completed as required to keep people safe. The administration and management of people’s medicines was safe. Staff told us, and records showed that staff had completed training relevant to their roles and were supported to improve their performance. Complaints and concerns were investigated and managed in line with the provider’s procedure.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 12 June 2019, rated Requires improvement
Inspected 27 September 2016, rated Good
Inspected 22 September 2015, rated Requires improvement
Frequently asked questions
What services does London Care (Rochester) provide?
London Care (Rochester) is registered with the Care Quality Commission to provide personal care.
Which local authority is London Care (Rochester) registered in?
London Care (Rochester) is registered in the Medway local authority area.
What is London Care (Rochester)'s CQC rating?
London Care (Rochester) is rated Requires improvement by the Care Quality Commission (report published 2 October 2025). The full CQC inspection report is available at cqc.org.uk/location/1-1219053107.
Who is the registered manager at London Care (Rochester)?
The registered manager is Emma Michelle Dempster.
Who owns London Care (Rochester)?
London Care (Rochester) is operated by London Care Limited.
When was London Care (Rochester) last inspected?
The Care Quality Commission published its latest report on London Care (Rochester) on 2 October 2025.
Where is London Care (Rochester) located?
London Care (Rochester) is located in Rochester, United Kingdom.
When did London Care (Rochester) register with CQC?
London Care (Rochester) first registered on 24 February 2014.
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Location
Home-care agencies near Rochester
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Information disclaimer. Information regarding London Care (Rochester) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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