KEPA Care Solutions Limited
Suite D, Cliffe House, Anthonys Way, Medway City Estate, Rochester, ME2 4DY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2021.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Medway
- Registered manager: Paulina Eloh Crosby-Bennin
- Run by: KEPA Care Solutions Limited
The inspection record
Rated Good overall. Report published 4 August 2025.
“Date of assessment: 16 and 18 June 2025. This service is registered to support people with physical disabilities, autistic people and people with a learning disability. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We have assessed the service against ‘Right support, right care, right culture (RSRCRC)’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“We found at this assessment that improvements had been made across the service. People had been involved in their care, and when they were unable to consent, their capacity had been assessed and best interest meetings held. Incidents between people had reduced, and the provider had commissioned a positive behaviour support (PBS) specialist to review guidance and support staff with de-briefs following incidents of distress. Staff had engaged with new training with specialist providers to improve their knowledge. Safeguarding processes were now in place and the provider ensured any incidents of abuse were shared appropriately with the local authority safeguarding team. Improvements had been made within the oversight and governance systems to identify and improve the service.”
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“At our last assessment, the provider was in breach of legal regulations in relation to providing people with person centred care, dignity and respect, need for consent, safe care and treatment, staffing, safeguarding, good governance and notification of other incidents. Improvements were found at this assessment and the provider was no longer in breach of these regulations.”
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“This service has been in Special Measures since 12 September 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”
Older reports from the CQC's previous inspection approach
Inspected 11 April 2023, rated Good
Frequently asked questions
What services does KEPA Care Solutions Limited provide?
KEPA Care Solutions Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is KEPA Care Solutions Limited registered in?
KEPA Care Solutions Limited is registered in the Medway local authority area.
What is KEPA Care Solutions Limited's CQC rating?
KEPA Care Solutions Limited is rated Good by the Care Quality Commission (report published 4 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-11499778921.
Who is the registered manager at KEPA Care Solutions Limited?
The registered manager is Paulina Eloh Crosby-Bennin.
When was KEPA Care Solutions Limited last inspected?
The Care Quality Commission published its latest report on KEPA Care Solutions Limited on 4 August 2025.
Where is KEPA Care Solutions Limited located?
KEPA Care Solutions Limited is located in Rochester, United Kingdom.
When did KEPA Care Solutions Limited register with CQC?
KEPA Care Solutions Limited first registered on 1 September 2021.
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Information disclaimer. Information regarding KEPA Care Solutions Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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