Lima Homecare LTD

“The service had systems in place to manage risks and promote safety, including safeguarding processes, incident reporting, medicines audits, staff training and regular supervision. People’s care plans were person-centred and accessible to staff through an electronic care planning system. Professionals described effective partnership working, timely escalation of concerns and clear documentation.”

“Governance arrangements were robust and included regular quality meetings, audits and a live service improvement plan. Leaders were open about challenges relating to continuity of care and had begun implementing actions to address this, including geographical staff groupings and increased monitoring. Overall, the service delivered good, safe and person-centred care and demonstrated a commitment to learning and improvement.”