Lilyrose Care Group Ltd – Staffordshire

“This inspection was carried out due to the length of time since the last inspection. The overall rating for the service is good based on the findings of this inspection.”

“People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. People received their medicines when they needed them, and staff ensured people were protected from the risk of infection.”

“People were supported to have maximum choice and control of their lives. People and relatives were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.”

“People were supported by caring and compassionate staff who promoted choices in a way that people understood. Staff provided respectful, dignified care in line with their preferences.”

“Systems were in place to monitor the service, and the provider continually looked for ways to make improvements to service delivery. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered”