Lifeways Community Care (Warwickshire & Coventry)

“There had been improvements in the way people were supported and the service managed since our last inspection. Staff now tailored the care they provided to people so it reflected people’s interests, needs and preferences. However, some further development of systems was required to provide the registered manager with a clear overview of the care provided to people and to ensure there was a consistent approach to providing details of people’s needs when they transferred to other health services.”

“Staff supported people in their best interests, where people wanted support to make some key decisions about their care. Staff were now confident any concerns and their feedback would be acted on. Systems were in place to safely recruit and induct new staff and to provide them with support to get to know people they cared for.”

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The service had made improvements and is no longer in breach of regulations. Person centred care was now being provided consistently across the service. Governance systems had now improved, however, some areas of governance required additional development and embedding.”