Laurel Court

“We assessed the service against the ‘right support, right care, right culture’ guidance. This enabled us to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.”

“Leadership and governance were well established and effective. Staff delivered care that was consistently inclusive and person-centred. They knew people well and used strong communication skills to support choice and autonomy. Care plans were person-centred, detailed and reviewed regularly to ensure accuracy.”

“People were treated with dignity and respect and were supported to feel safe and valued. Safeguarding was well understood by staff, who showed good awareness of their responsibilities, and the provider had a strong working relationship with the local authority.”

“Care was delivered in the least restrictive way and in line with legal requirements, with a focus on people’s rights. Staff worked in partnership with individuals and those important to them to ensure decisions were made in people’s best interests, when needed.”

“Infection prevention and control measures were in place and staff acted on their principles to keep people safe.”

“Staff worked effectively with external professionals, ensuring people had access to healthcare and specialist input they required to maintain their wellbeing and independence.”

“Staff felt confident to raise concerns or suggest improvements, knowing these would be acted upon. The provider demonstrated commitment to improvement and achieving the highest possible quality of life for each person living at Laurel Court.”

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