Kindherts Care Ltd

“Who the service is for”

“The agency supports younger and older adults living with dementia and physical disabilities. At the time of the assessment, the service was supporting 18 people with the regulated activity of personal care.”

“Key findings”

“We conducted this assessment between 11 August 2026 and 11 September 2026. We conducted this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any area where the service needs to improve or where we found exceptional practice.”

“People were mostly supported by enough staff. Minor lateness occurred occasionally but was reported as an inconvenience with no impact on care. Improvements were needed to develop care staff training and make supervision more robust for staff development.”

“Governance systems were in place but not always effective in identifying and addressing concerns. The provider had partnered with an external support company to develop these systems, demonstrating transparency and a commitment to stronger oversight.”

“Systems were in place to safeguard people from abuse and harm. Staff understood safeguarding responsibilities, following incident reporting procedures, and knew how to escalate concerns or seek emergency assistance.”

“Risks were well-assessed and managed with clear staff guidance. External professionals praised the agency for sending clear, timely referrals when patient needs changed. One professional said, “Kindherts send clear referrals to us when patient needs change which we can then respond to in a timely manner.” People’s needs were assessed before care was provided with consideration given to their health, care, wellbeing and communication needs. Care plans were personalised which helped to make sure care was provided in accordance with people’s individual needs and preferences. Staff had knowledge of the people they supported and told us care plans gave them the information they needed to effectively support people.””

“Staff knew people well and understood their individual needs. People and relatives all told us that staff provided care, which was considered warm, kind and sensitive. This helped staff recognise changes in people's support needs and respond appropriately.”

“Staff had raised an issue around having greater responsibility and more in depth training to support their development, which the provider had listened to and was in the process of implementing.”