Care By Us Limited
Millars Three, Southmill Road, Bishops Stortford, Hertfordshire, CM23 3DH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2010.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and eating disorders
- Local authority: Hertfordshire
- Registered manager: Nadine Jade Bowman
- Run by: Care By Us Ltd
The inspection record
Rated Requires improvement overall. Report published 23 July 2025.
“Care By Us Limited is a domiciliary care agency registered to provide personal care. The service provides care and support to people in their own homes, within ‘extra care’ settings and to people living in supported living settings. This was the first assessment carried out under our single assessment framework.”
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Show the full assessment summaryHide the rest of the summary
“This assessment was announced. Assessment activity and gathering of evidence started on 23 October 2024 and ended on 11 January 2025. We met with the provider and leadership team on 06 February 2025. During our assessment, the service was providing the regulated activity to more than 600 people.”
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“This assessment was carried out as we had received concerns about aspects of the safety and management of the service. We looked at a total of 17 quality statements, across all of the five key questions. At our last inspection (report published 03 October 2019) the service was rated Outstanding.”
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“At this assessment we found improvements were needed with regards to staff deployment and timeliness, staff training and induction, quality assurance and leadership. The service is now rated Requires Improvement.”
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“Quality assurance systems and processes were not being operated effectively. Where audits, checks and surveys had been completed, these did not always lead to action being taken to make improvements. Process in place to manage safeguarding concerns, incidents, accidents and untoward events were not always consistently followed.”
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“Changes in management had created instability. Improvements were needed to the culture of the service and the communication from senior staff and leaders. People, their relatives and staff told us they did not always receive a response or outcome to information shared with managers.”
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“People were not always receiving a timely service. In some areas of the service, people were experiencing early and late visits along with the visit duration being cut short. Well organised staff deployment, along with effective training and induction was not evident.”
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“Whilst people and their relatives told us they were satisfied with the assessment completed when they began to receive a service, and subsequent reviews, we found that care plans and associated risk assessments were not always consistent with people’s needs.”
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“People, relatives and staff offered mixed feedback about their experiences of the service.”
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Older reports from the CQC's previous inspection approach
Inspected 29 April 2019, rated Outstanding
Inspected 10 June 2016, rated Outstanding
Frequently asked questions
What services does Care By Us Limited provide?
Care By Us Limited is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Care By Us Limited registered in?
Care By Us Limited is registered in the Hertfordshire local authority area.
What is Care By Us Limited's CQC rating?
Care By Us Limited is rated Requires improvement by the Care Quality Commission (report published 23 July 2025). The full CQC inspection report is available at cqc.org.uk/location/1-121922808.
Who is the registered manager at Care By Us Limited?
The registered manager is Nadine Jade Bowman.
Who owns Care By Us Limited?
Care By Us Limited is operated by Care By Us Ltd.
When was Care By Us Limited last inspected?
The Care Quality Commission published its latest report on Care By Us Limited on 23 July 2025.
Where is Care By Us Limited located?
Care By Us Limited is located in Bishops Stortford, United Kingdom.
When did Care By Us Limited register with CQC?
Care By Us Limited first registered on 30 December 2010.
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Information disclaimer. Information regarding Care By Us Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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