Kemfa Services Limited

“At our last assessment on 16 December 2024, we found the provider was in breach of the regulations in relation to safe care and treatment and good governance. At this assessment the provider had made significant improvements in all areas and was no longer in breach of the regulations. The provider now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people.”

“People were safely supported and risks to their health and wellbeing were well managed. The provider understood their responsibilities to keep people safe from harm and abuse. Medicines were managed safely and staff followed infection control policies and procedures. There were enough staff to meet people’s needs, and they had been trained and supported to understand their role. The provider took appropriate actions and had systems in place for learning when things went wrong and made changes to improve the service.”

“People were involved in the planning and delivery of their care. Staff sought people’s consent before providing care. Where people could not consent to care, a representative was appointed as the agreed decision maker for more complex affairs. People had their needs assessed before care commenced and how they wished their care to be delivered was recorded. People were supported to eat and drink enough. There were effective approaches to monitor people’s care and treatment and their outcomes.”

“Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences. Staff felt supported by the registered manager and colleagues and felt able to contribute to decision making.”

“People were supported to make decisions about their own care and support. Staff treated people as individuals, providing a person-centred approach. People had access to health care professionals to ensure their health needs were met when required. People’s future planning and end of life arrangements were documented where discussed to record their wishes.”

“The team had improved systems to manage and monitor the safety and quality of the service. The provider had learned lessons, strengthened management arrangements, and developed an ongoing plan for continued improvement.”

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