J&C Healthcare Ltd
47 Mutley Plain, Plymouth, PL4 6JQ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2021.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities and adults under 65
- Local authority: Plymouth
- Registered manager: James Bowley-Farleigh
- Run by: J&C Healthcare Ltd
The inspection record
Rated Requires improvement overall. Report published 4 September 2025.
“Date of assessment: 28 April to 12 June 2025. This assessment was prompted by information of concern received in relation to staffing, visit timing, and management. JC Healthcare Ltd is a homecare agency that provides personal care to people in their own homes. At the time of our assessment, 179 people were supported by the service, not all of those people were receiving the registered regulated activity of personal care. The service specialises in supporting people under and over 65 years old, living with dementia, physical disabilities and/ or learning disabilities.”
“An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“At our last assessment, we rated the service outstanding. At this assessment, the rating has changed to requires improvement.”
“We identified 4 breaches of regulation in relation to person-centred care, safe care and treatment, consent and governance. The provider did not always ensure care records reflected people’s preferences and guidance for staff was not always clear. The provider did not always ensure risks were mitigated as reasonably practicable. The provider did not always ensure they were working in accordance with the requirements of the Mental Capacity Act 2005. The provider’s systems and processes did not identify the shortfalls we found at this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.”
“People and their relatives were positive about the service and the care they received. We saw care and support that was tailored to their needs despite care records not always being complete and clear.”
“People were supported to have choice and control and to maintain their independence.”
“The management team were experienced and understood the needs of people using the service.”
Older reports from the CQC's previous inspection approach
Inspected 24 May 2023, rated Outstanding
Frequently asked questions
What services does J&C Healthcare Ltd provide?
J&C Healthcare Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is J&C Healthcare Ltd registered in?
J&C Healthcare Ltd is registered in the Plymouth local authority area.
What is J&C Healthcare Ltd's CQC rating?
J&C Healthcare Ltd is rated Requires improvement by the Care Quality Commission (report published 4 September 2025). The full CQC inspection report is available at cqc.org.uk/location/1-12250786225.
Who is the registered manager at J&C Healthcare Ltd?
The registered manager is James Bowley-Farleigh.
Who owns J&C Healthcare Ltd?
J&C Healthcare Ltd is operated by J&C Healthcare Ltd.
When was J&C Healthcare Ltd last inspected?
The Care Quality Commission published its latest report on J&C Healthcare Ltd on 4 September 2025.
Where is J&C Healthcare Ltd located?
J&C Healthcare Ltd is located in Plymouth, United Kingdom.
When did J&C Healthcare Ltd register with CQC?
J&C Healthcare Ltd first registered on 23 December 2021.
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Home-care agencies near Plymouth
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Information disclaimer. Information regarding J&C Healthcare Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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