Collingswood House
34 Ford Park Road, Plymouth, PL4 6NU · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2022.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Plymouth
- Registered manager: Alison Jane James
- Run by: Collingswood Care Limited
The inspection record
Rated Requires improvement overall. Report published 10 March 2025.
“Date of assessment: 30 September to 21 October 2024. The Commission carried out this assessment to cover all the remaining quality statements, in order that all 5 key questions could be rated, and therefore an overall rating could be given to the service for the first time. We assessed 25 quality statements from all 5 key questions. This assessment showed areas of good practice, as well as areas that needed to improve. Our overall rating for the service is Requires Improvement.”
“Collingswood House is a homecare agency, providing care and support to older people in their own homes. Most people were assessed as requiring personal care for physical needs, and some people had significant dementia care needs.”
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“The service has grown in the past few years, and was supporting 376 people, with 250 care staff. The service supported people across all areas of Plymouth. We visited the service’s office in the Ford Park area of central Plymouth on 2 and 16 October 2024.”
“We found failures in 3 regulations in relation to consent, safeguarding and good governance. However, we also found that the service was caring, with staff providing individualised and supportive care to people. That most people’s individual needs were met, by staff who were trained and skilled to deliver the care people needed. The service had a good administrative base and management capacity.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Frequently asked questions
What services does Collingswood House provide?
Collingswood House is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Collingswood House registered in?
Collingswood House is registered in the Plymouth local authority area.
What is Collingswood House's CQC rating?
Collingswood House is rated Requires improvement by the Care Quality Commission (report published 10 March 2025). The full CQC inspection report is available at cqc.org.uk/location/1-12565980213.
Who is the registered manager at Collingswood House?
The registered manager is Alison Jane James.
Who owns Collingswood House?
Collingswood House is operated by Collingswood Care Limited.
When was Collingswood House last inspected?
The Care Quality Commission published its latest report on Collingswood House on 10 March 2025.
Where is Collingswood House located?
Collingswood House is located in Plymouth, United Kingdom.
When did Collingswood House register with CQC?
Collingswood House first registered on 30 April 2022.
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Location
Home-care agencies near Plymouth
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Information disclaimer. Information regarding Collingswood House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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