Ivy&Sage Homecare Office

“Date of assessment: 15 January 2025. This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for younger and older adults. Most people using the service were older adults. The provider was previously in breach of the legal regulations in relation to management of medicines, assessing risk and good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulations. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were protected and kept safe through the management of possible risks and the investigation of incidents. Care workers completed a range of training, undertook regular supervision meetings, team meeting and annual appraisals. There were enough care workers with the right skills, qualifications and experience. Care workers managed people’s medicines safely. The provider had developed a range of quality assurance processes. Staff felt they were supported by the registered manager and confident to raise any concerns they may have. The service had identified core values and a business strategy.”