Integrated Crisis Response Service

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities as most people take for granted. However, at the time of the inspection, no person with a learning disability or autistic person was receiving care and support.”

“The provider, registered manager, management team and staff worked collaboratively with key health and social care partners and agencies, to support the delivery of a cohesive, dynamic and responsive service, 24 hours a day, 7 days a week. All those involved were committed to providing a 2-hour response time, responding to requests and referrals for assistance from people and health and social care partners. Key health and social care partners and services were unequivocally positive about ICRS.”

“ICRS collaborative approach with health and social care partners and services, enabled them to support people timely and effectively when they had fallen at home. Providing an expedited service in promoting people’s health and wellbeing, executed by staff who had receiving training in assessing people’s health and wellbeing, the mitigation of risk and the deployment and safe use of equipment to assist people from the floor.”

“Collaborative working with health and social care partners ensured a co-ordinated transition of people’s care between services, which included in some instances working from a hospital site. This collaborative and timely response to referrals enabled people to remain at home by preventing admission to hospital, or expediting people’s discharge from hospital emergency departments or wards, where people had been accessed as having no clinical needs, and may benefit from social care support.”

“Comprehensive assessments identifying people’s needs and any potential risks were undertaken by ICRS staff, focusing on the person and their home. Assessments identified potential areas of support, and where involvement from other services or agencies may enhance and support health, wellbeing and independence. Collaborative working and streamlined processes enabled ICRS staff to expediate referrals to other services and agencies, including housing, assistive technology, specialist and therapy services. Care Act Assessments were carried out by ICRS staff, which both identified any ongoing social care support and accelerated the process in securing this.”

“People’s care records evidenced staffs’ collaborative approach with other services, including the documenting of referrals and discussions with other professionals in the promotion of the delivery of safe, effective and responsive care.”

“The provider’s ethos towards care was embedded across the…”