Carers Direct Homecare Ltd

“The service was able to demonstrate they were meeting the principles of Right support, right care, right culture.”

“Staff treated people with respect and kindness, upholding their privacy and dignity. Care and support maximised people’s choice, control and independence. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff understood that people communicated in individual ways.”

“Staff had a range of training relevant to their roles, including training to support people with a learning disability and/or autistic people.”

“The registered manager and staff knew people well, and respected and treated people as individuals. Staff placed great importance on advocating for people and promoting positive outcomes. Staff told us they felt valued and listened to. A staff member said, “It’s a very nice company to work for, they treat me like family, I feel valued. I am proud to work for them.””

“The provider was passionate about ensuring people received a high standard of care. The registered manager told us, “We are committed to delivering care that respects people's choices, promotes independence, and reflects a culture of dignity and inclusion.””

“However, further embedding of some governance processes and to ensure people’s capacity assessments and decisions taken in their best interests was required. The registered manager was responsive to this feedback and immediate action was taken.”

“The provider was previously in breach of the legal regulation in relation to safe care and treatment, and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.”