IECC CARE
2 Gladstone Road, Colchester, Essex, CO1 2EB · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2015.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and people whose rights are restricted under the Mental Health Act
- Local authority: Essex
- Registered manager: Gamika Rasal Gunasene
- Run by: (IECC Care) Independent Excel Care Consortium Limited
The inspection record
Rated Requires improvement overall. Report published 1 June 2026.
“Date of assessment: 26 February to 02 April 2026. IECC Care provides personal care to people as part of the support they need to live in their own homes. Personal care is provided under separate contractual arrangements to those for the person's housing. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 49 people. Everyone who used the service received personal care.”
“We completed this assessment to check for improvement since our last assessment in October 2023. The provider was previously in breach of the regulations relating to person centred care, safe care and treatment, safeguarding people from abuse, safe recruitment, staff training and good governance. Although improvements were noted, the provider was found to be in breach of regulations for consent to care and treatment, receiving and acting on complaints, and continued breaches relating to staffing and good governance.”
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“This assessment found systems and processes for assessing, monitoring, and improving the quality and safety of the service required further strengthening. Although audits, spot checks, welfare checks and strategic director meetings had been introduced, these had not always identified and addressed inconsistencies in people’s visit times, poor response to complaints and a lack of information to demonstrate how people’s capacity to consent to care and treatment had been assessed. Where we identified potential risks to people’s safety and welfare the provider took swift action to address these, however their own system for monitoring the service had not identified these in the first instance. The provider has reassured us they intend to make the improvements needed; however, they currently do not have an overarching improvement plan in place to measure outcomes, drive improvement and ensure those improvements are embedded and sustained.”
“This service has been in Special Measures since October 2023. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. We have asked the provider for an action plan in response to the concerns found at this assessment. ”
Older reports from the CQC's previous inspection approach
Inspected 21 June 2023, rated Inadequate
Inspected 5 March 2020, rated Good
Inspected 10 August 2017, rated Good
Frequently asked questions
What services does IECC CARE provide?
IECC CARE is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is IECC CARE registered in?
IECC CARE is registered in the Essex local authority area.
What is IECC CARE's CQC rating?
IECC CARE is rated Requires improvement by the Care Quality Commission (report published 1 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2130875608.
Who is the registered manager at IECC CARE?
The registered manager is Gamika Rasal Gunasene.
Who owns IECC CARE?
IECC CARE is operated by (IECC Care) Independent Excel Care Consortium Limited.
When was IECC CARE last inspected?
The Care Quality Commission published its latest report on IECC CARE on 1 June 2026.
Where is IECC CARE located?
IECC CARE is located in Colchester, United Kingdom.
When did IECC CARE register with CQC?
IECC CARE first registered on 9 July 2015.
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Location
Home-care agencies near Colchester
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Information disclaimer. Information regarding IECC CARE is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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