ICSL East
Redhouse Square, Duncan Close, Northampton, NN3 6WL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: West Northamptonshire
- Registered manager: Brenda Mutyavaviri
- Run by: Integral Care Solutions Limited
The inspection record
Rated Good overall. Report published 15 January 2026.
“The assessment was undertaken between 6 November 2025 and 8 December 2025. The assessment was carried out due to the length of time since the last assessment. The assessment was carried out remotely. We assessed a total of 33 quality statements.”
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“ICSL East is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were 107 people receiving personal care.”
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“At the last assessment this service was rated as Good.”
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“Staff were recruited safely. They worked well with people and had a good understanding of their needs. People were positive about the support they received and the staff who supported them. We saw there were processes in place to ensure staff were given information about people before supporting them. We identified areas where improvement was required around consent and the recording of best interest decisions where people were unable to make decisions from themselves. We also noted that some people’s scheduled calls were being cut short. The Registered Manager told us that this was regularly being addressed with staff and, where appropriate, some staff had been taken through disciplinary processes.”
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“The overall rating of this service has remained good.”
Older reports from the CQC's previous inspection approach
Inspected 12 September 2017, rated Good
Frequently asked questions
What services does ICSL East provide?
ICSL East is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is ICSL East registered in?
ICSL East is registered in the West Northamptonshire local authority area.
What is ICSL East's CQC rating?
ICSL East is rated Good by the Care Quality Commission (report published 15 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2515205486.
Who is the registered manager at ICSL East?
The registered manager is Brenda Mutyavaviri.
Who owns ICSL East?
ICSL East is operated by Integral Care Solutions Limited.
When was ICSL East last inspected?
The Care Quality Commission published its latest report on ICSL East on 15 January 2026.
Where is ICSL East located?
ICSL East is located in Northampton, United Kingdom.
When did ICSL East register with CQC?
ICSL East first registered on 8 March 2016.
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Location
Home-care agencies near Northampton
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Information disclaimer. Information regarding ICSL East is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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