Empathy Care24 Northampton

“People’s risks were assessed and care plans provided staff with the information they needed to mitigate known risks. People’s care plans were revied regularly or as their needs changed.”

“There were enough trained staff deployed to meet people’s needs. The provider regularly checked staff practice and competencies and ensured staff were supported through regular supervision. Staff were recruited using safe recruitment practices.”

“Staff knew how to seek medical assistance in emergencies and kept people’s families informed. Staff followed infection prevention and control practices.”

“Staff understood how to recognise, and report concerns and the provider had systems in place to report safeguarding issues and carry out any relevant investigations. Staff were encouraged to speak up if they had any concerns about how the service was run. The provider used any incidents and complaints to learn from and improve the service.”

“People were treated with kindness and compassion. Staff sought people’s consent before providing care and encouraged people to maintain their independence.”

“The provider was previously in breach of the legal regulations in relation to assessing, monitoring and mitigating risks and governance, at this inspection the provider had made significant improvements and was no longer in breach of these regulations.”