ICare Resource Limited

“People received safe care and treatment. Staff assessed risks. They supported people to make choices and take risks when this was appropriate. The registered manager and staff followed systems to learn when things went wrong. They investigated incidents, accidents and complaints. These were discussed with staff and people using the service. This helped to ensure improvements were made. People received support to manage their medicines.”

“There were enough staff to care for people and keep them safe. Staff undertook a range of training to help them understand about their roles and responsibilities. The registered manager assessed their skills and competencies. Staff explained they felt supported and enjoyed working at the service. People were supported by staff who had received the appropriate recruitment checks, training, and support to carry out their roles effectively.”

“People’s needs were assessed before support commenced, including their physical health, emotional wellbeing, and communication needs. Care was delivered in a person-centred way, and care plans were reviewed regularly to ensure they remained accurate and reflective of people’s current needs. Effective systems were in place for managing complaints, and people’s communication needs were appropriately supported.”

“Staff were kind, caring and supportive. They knew people well and had good relationships with people. People’s privacy was respected. People received personalised care which reflected their individual needs and respected their diversity and human rights.”

“There were effective systems for monitoring and improving the quality of the service. The registered manager and office staff carried out a range of audits and checks. They asked people using the service and other stakeholders for feedback.”

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