Freivan Support Services

“We carried out our assessment of this service between 11 March 2025 and 17 March 2025. Freivan Support Services provides care and support to people living in a supported living settings, where they can live as independently as possible. People's care and housing are provided under separate contractual agreements. Accommodation is provided by a separate landlord. CQC does not regulate premises used for supported living. At the time of this assessment, the service was providing personal care to 9 people. The service also provides domiciliary care to people in their own homes. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of this assessment, the service was providing personal care to 2 people. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was able to fully demonstrate how they were meeting the underpinning principles of right support, right care and right culture. We had previously inspected this service in June 2022 when we had rated the safe, responsive and well led domains as requires improvement. We rated effective and caring as good. Overall, the service was rated requires improvement. During this inspection, we saw improvements had been made. This means that the services overall rating also improved and is now rated good. This was a planned assessment of all quality statements under the key questions of safe, responsive and well-led. We carried out the site visit on 13 March 2025. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the assessment.”