Housing 21 – Bridlington Branch

“At the time of the inspection, the location did not provide support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted, as it is registered as a specialist service for this population group.”

“Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were made to feel safe by staff who were trained to recognise and respond to concerns of abuse and who managed people's risks in a safe way. Medicines were managed safely. People generally received consistent support from a staff team who were punctual and knew people well. Care plans were very detailed and gave staff the information they needed to be able to support people in the most effective way possible.”

“Right Care: There were enough staff available to meet people's needs. Staff worked well with other agencies to ensure people received consistent and timely support.”

“Right Culture: Systems were in place to identify when things went wrong and learning was adopted to prevent future occurrences. The registered manager promoted an open culture where staff felt valued and proud to work at the service. The provider and registered manager worked well with other agencies and organisations to improve the quality of care people received.”