JL Care Services

“People received safe care appropriate to their needs. Risk assessments were in place. Medicines were managed safely and people received their medicines as prescribed. Infection prevention and control measures were in place. People received person-centred care which met their assessed needs. People received kind, compassionate care from staff who were suitably trained. People had consented to their care. The service was responsive to people’s changing needs. The service was well-managed with appropriate governance systems in place. Action was taken to track and learn from any incidents or identified concerns. People, relatives and staff knew the registered manager and staff well and were comfortable speaking with them.”