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Unclaimed listing CQC record · synced 13 October 2026

Horizon Homecare (Southern) Ltd

First Floor Chamber House, Unit B Acorn Office Park, Poole, BH12 4NZ · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective Good carried forwardCaring Good carried forwardResponsive Good carried forwardWell-led Good

Report published 29 April 2024

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since December 2010.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and substance misuse
  • Local authority: Bournemouth, Christchurch and Poole
  • Registered manager: Hayley Jacqueline Hackett
  • Run by: Horizon Homecare (Southern) Ltd

The inspection record

Rated Good overall. Report published 29 April 2024.

“Horizon Homecare (Southern) Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 230 people receiving personal care from the service. Learning from events and continual improvement were instrumental to the service. Leadership was visible and staff had committed to a common goal, to provide high quality care to people using the service. Governance systems were operating effectively and underpinned by robust policies and procedures.”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 13 October 2022, rated Requires improvement

Inspected 19 January 2022, rated Inadequate

Inspected 19 April 2018, rated Good

Inspected 4 September 2015, rated Good

Frequently asked questions

What services does Horizon Homecare (Southern) Ltd provide?

Horizon Homecare (Southern) Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Horizon Homecare (Southern) Ltd registered in?

Horizon Homecare (Southern) Ltd is registered in the Bournemouth, Christchurch and Poole local authority area.

What is Horizon Homecare (Southern) Ltd's CQC rating?

Horizon Homecare (Southern) Ltd is rated Good by the Care Quality Commission (report published 29 April 2024). The full CQC inspection report is available at cqc.org.uk/location/1-126706612.

Who is the registered manager at Horizon Homecare (Southern) Ltd?

The registered manager is Hayley Jacqueline Hackett.

When was Horizon Homecare (Southern) Ltd last inspected?

The Care Quality Commission published its latest report on Horizon Homecare (Southern) Ltd on 29 April 2024.

Where is Horizon Homecare (Southern) Ltd located?

Horizon Homecare (Southern) Ltd is located in Poole, United Kingdom.

When did Horizon Homecare (Southern) Ltd register with CQC?

Horizon Homecare (Southern) Ltd first registered on 9 December 2010.

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Location

First Floor Chamber House, Unit B Acorn Office Park, Poole, BH12 4NZOpen in Google Maps

Home-care agencies near Poole

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Information disclaimer. Information regarding Horizon Homecare (Southern) Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.