Havencare Cornwall
Office F Plot 12A Redruth House, Redruth Enterprise Park, Cornwall Business Park West, Scorrier, Redruth, TR16 5EZ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2013.
- Supports: learning disabilities, mental health conditions and adults under 65
- Local authority: Cornwall
- Registered manager: Richard Peter May
- Run by: Havencare Homes and Support Limited
The inspection record
Rated Good overall. Report published 20 November 2024.
“This assessment was completed between 29 August and 26 September 2024. We carried out the assessment in response to concerns we had about the culture of the service.”
“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This guidance was reviewed as part of this assessment.”
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“We assessed safe, caring and well-led and found areas for improvement. We identified a breach of the regulations in relation to governance.”
“Havencare Cornwall is a supported living service. Some people were living in hub settings. This was accommodation supported by a central ‘hub’. Staffing arrangements were built around the hub with some staff providing direct support at set times and others providing hub support which people could access as and when they needed it. Other people lived in homes which were directly supported by the staff on shift. Most of the identified concerns were in relation to the hub services. Support in one hub was provided by more than one agency. This had not always worked well, communication between the different staff teams was not effective and staffing shortages in other agencies impacted on staffing arrangements for Havencare Cornwall. A restructuring of management in the hubs had impacted negatively on staff morale and their confidence in leaders. Staff told us they did not always feel able to speak up or that their voices were heard. Feedback from staff, people and relatives in smaller services was positive. People were clearly valued and encouraged to develop their independence and lead full lives.”
Older reports from the CQC's previous inspection approach
Inspected 16 January 2018, rated Good
Inspected 12 October 2015, rated Good
Frequently asked questions
What services does Havencare Cornwall provide?
Havencare Cornwall is registered with the Care Quality Commission to provide personal care.
Which local authority is Havencare Cornwall registered in?
Havencare Cornwall is registered in the Cornwall local authority area.
What is Havencare Cornwall's CQC rating?
Havencare Cornwall is rated Good by the Care Quality Commission (report published 20 November 2024). The full CQC inspection report is available at cqc.org.uk/location/1-929291820.
Who is the registered manager at Havencare Cornwall?
The registered manager is Richard Peter May.
Who owns Havencare Cornwall?
Havencare Cornwall is operated by Havencare Homes and Support Limited.
When was Havencare Cornwall last inspected?
The Care Quality Commission published its latest report on Havencare Cornwall on 20 November 2024.
Where is Havencare Cornwall located?
Havencare Cornwall is located in Redruth, United Kingdom.
When did Havencare Cornwall register with CQC?
Havencare Cornwall first registered on 2 September 2013.
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Location
Home-care agencies near Redruth
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Information disclaimer. Information regarding Havencare Cornwall is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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