Live Life Care Limited

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People were protected and kept safe. Staff understood and managed risks. Staff had the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.”

“Staff told us they enjoyed their work. The service had recently experienced some staffing issues due to short notice absence. Several staff told us this placed additional pressure on them. The service ensured essential care was carried out and people’s needs were met. Some new staff had been recruited and recruitment was ongoing. Staff raised concerns about people’s health quickly. They worked with all agencies involved in people’s care for the best outcomes. People were involved in decisions about their care.”

“Care provided to people was person-centred and promoted people’s strengths, independence and rights. Staff treated people with kindness, empathy and compassion. Care plans contained detailed person-centred information. The service proactively listened to, understood and acted on people’s needs and wishes.”

“There were systems and processes to support operational oversight, identify issues and drive improvement. Professionals told us the service worked well with them and communication was good.”