Harmony Homecare Suffolk

“We looked at 6 quality statements in the key questions of safe, effective, caring, responsive and well led. We carried out an announced visit to the service on 16 May 2024.”

“There were enough staff to meet people's needs. Robust and safe recruitment practices were in place. Staff were knowledgeable about the needs of the people they cared for.”

“People’s care plans and risk assessments provided relevant information to ensure people’s needs were met safely and reflected their involvement. Where we found some inconsistencies, such as duplication or details missing, we were assured by the planned improvements the provider was implementing to their records and processes.”

“Not all risks had been fully assessed to ensure robust systems were in place for relatives and couples working together. The provider took immediate action during the assessment to rectify the concerns we identified, to strengthen their procedures.”

“There had been several management changes within the service that had at times impacted on the quality of the service provided. At the time of the assessment the provider was addressing these issues through active recruitment, restructure and delegation of roles and responsibilities.”