Hands on Healthcare Solutions

“As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance to make judgements about whether the provider guaranteed people with a learning disability and autism respect, equality, dignity, choices, independence and good access to local communities. This includes: Right Support: Model of care and setting maximises people's choice, control, and independence. Right Care: Care is person-centred and promotes people's dignity, privacy, and human rights. Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.”

“At the time of our assessment there were 18 people receiving personal care including 6 people with a learning disability.”

“We looked at 13 priority quality statements and found areas of outstanding practice; our overall rating remains good.”

“The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. People were at the centre of how their care was planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics. Staff supported people in a safe and effective way and were aware of people’s needs. People were seen as individuals, felt listened to and were happy with the support provided. People's quality of life was enhanced by a culture of learning and improvement.”