Gentle Healthcare Services
12 Deer Park Road, London, SW19 3TL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and eating disorders
- Local authority: Merton
- Run by: Mr Muhammad Rizwan Mahmood
The inspection record
Rated Good overall. Report published 30 December 2024.
“Gentle Healthcare Services is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 4 people were receiving a home care service from this provider.”
“The service was rated requires improvement at their last inspection (published 18 May 2022). This was because we identified multiple breaches in relation to the way the provider managed risks people might face, staff recruitment and supervision, and the effectiveness of how they operated their quality monitoring systems. We undertook this assessment to check the provider had implemented the action plan we required them to complete after their last inspection to show us they had improved.”
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“This assessment was short notice announced and conducted by a single inspector on 29 and 30 October 2024. We assessed 21 quality statements related to the 3 key questions, Is the service safe, effective and well-led?”
“For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.”
“At this inspection we found improvements had been made by the provider. This was because the provider had addressed all the concerns we identified at their last inspection. These improvements included better management of risk, staff recruitment and support, and how the provider operated their quality monitoring systems. This meant they were no longer in breach of regulations and people were not at risk of harm. The overall rating for the service has therefore improved from requires improvement to good based on the findings of this inspection.”
Older reports from the CQC's previous inspection approach
Inspected 30 March 2022, rated Requires improvement
Frequently asked questions
What services does Gentle Healthcare Services provide?
Gentle Healthcare Services is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Gentle Healthcare Services registered in?
Gentle Healthcare Services is registered in the Merton local authority area.
What is Gentle Healthcare Services's CQC rating?
Gentle Healthcare Services is rated Good by the Care Quality Commission (report published 30 December 2024). The full CQC inspection report is available at cqc.org.uk/location/1-4359052895.
Who owns Gentle Healthcare Services?
Gentle Healthcare Services is operated by Mr Muhammad Rizwan Mahmood.
When was Gentle Healthcare Services last inspected?
The Care Quality Commission published its latest report on Gentle Healthcare Services on 30 December 2024.
Where is Gentle Healthcare Services located?
Gentle Healthcare Services is located in London, United Kingdom.
When did Gentle Healthcare Services register with CQC?
Gentle Healthcare Services first registered on 28 November 2017.
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Information disclaimer. Information regarding Gentle Healthcare Services is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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