Eveready Carers
12 Deer Park Road, London, SW19 3TL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2022.
- Supports: older people (65+) and adults under 65
- Local authority: Merton
- Registered manager: Okoro Eke Kalu
- Run by: Eveready Carers Limited
The inspection record
Rated Good overall. Report published 10 November 2025.
“Date of assessment 26 September to 17 October 2025.”
“Eveready Carers is a domiciliary care service providing personal care for people in their own homes. At the time of inspection, 1 person was in receipt of personal care.”
Show the full assessment summaryHide the rest of the summary
“The provider was previously inspected in November 2023 (report published February 2024). At that time a rating was not given due to insufficient evidence. However, they were given some recommendations and told how to improve. We therefore carried out a comprehensive inspection of this service under our new methodology where we looked at all 5 key questions and all 33-quality statement. Based on the findings of this CQC assessment we have rated them requires improvement.”
“People had care plans and risk management plans in place. However, the provider did not always ensure that care plans were up to date and contained the right information. Medicines were not always managed safely, and the provider did not follow their medicines management policy and procedures. Although no one had come to harm, the provider needed to improve in their medicine management.”
“Staff received training, supervision and competency checks. However we found gaps in staff training, and we were not assured of the providers staff training processes. The provider did not have effective systems in place to monitor staff training and if they were in date. Recruitment was safe, and staffing levels were appropriate. The service worked with external professionals and supported people to have choice and control over their lives.”
“We also had concerns with the provider’s governance processes as some audits processes were not robust such as medicines audit which appeared to be a tick box exercise. The registered manager was otherwise clear about most responsibilities and promoted a positive, person-centred culture.”
“There was a lack of clarity from the registered manager around the circumstances in which safeguarding notifications should be sent to CQC and their general legal obligation as a registered person delivering a regulated activity.”
“The provider was in breach of the legal regulation relating to how medicines were managed and governance processes.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
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Older reports from the CQC's previous inspection approach
Inspected 3 November 2023 (Insufficient evidence to rate)
Frequently asked questions
What services does Eveready Carers provide?
Eveready Carers is registered with the Care Quality Commission to provide personal care.
Which local authority is Eveready Carers registered in?
Eveready Carers is registered in the Merton local authority area.
What is Eveready Carers's CQC rating?
Eveready Carers is rated Good by the Care Quality Commission (report published 10 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14354795066.
Who is the registered manager at Eveready Carers?
The registered manager is Okoro Eke Kalu.
Who owns Eveready Carers?
Eveready Carers is operated by Eveready Carers Limited.
When was Eveready Carers last inspected?
The Care Quality Commission published its latest report on Eveready Carers on 10 November 2025.
Where is Eveready Carers located?
Eveready Carers is located in London, United Kingdom.
When did Eveready Carers register with CQC?
Eveready Carers first registered on 8 December 2022.
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Information disclaimer. Information regarding Eveready Carers is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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