Gemcare South West Plymouth
66 Faraday Mill, Cattedown, Plymouth, PL4 0ST · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2025.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Plymouth
- Run by: Gemcare South West Limited
The inspection record
Rated Requires improvement overall. Report published 30 July 2026.
“Date of assessment: 9 to 29 June 2026.”
“Gemcare South West Plymouth is a homecare agency, providing personal care to people under and over 65 years old, people living with dementia, learning disabilities, mental health conditions, physical disabilities and/ or sensory impairment. At the time of our assessment, 61 people receiving the regulated activity were using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people needs were being met in relation to respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“Gemcare South West Plymouth was rated requires improvement at its previous assessment in January 2026. Since our last assessment, the provider had made improvements. The service isno longer in breach of regulations. However, the overall rating remains requires improvement as systems were still new and needed to be embedded to ensure improvements were made and sustained.”
“The manager was aware of the further improvements needed and was working on areas such as staff conduct and consistency, visit duration, communication, and engagement with people and staff.”
“Care plans now contained detailed person-centred information. Risks had been assessed and staff had guidance on how to keep people safe. Staff recruitment was safe and staff received regular supervision. Visit timings had improved. The manager had continued to work on building relationships and making improvements. The provider had improved oversight and governance.”
Older reports from the CQC's previous inspection approach
Inspected 6 August 2021, rated Requires improvement
Inspected 10 January 2020, rated Requires improvement
Inspected 22 December 2018, rated Requires improvement
Inspected 7 September 2017, rated Good
Inspected 17 March 2016, rated Good
Frequently asked questions
What services does Gemcare South West Plymouth provide?
Gemcare South West Plymouth is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Gemcare South West Plymouth registered in?
Gemcare South West Plymouth is registered in the Plymouth local authority area.
What is Gemcare South West Plymouth's CQC rating?
Gemcare South West Plymouth is rated Requires improvement by the Care Quality Commission (report published 30 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-22136438735.
Who owns Gemcare South West Plymouth?
Gemcare South West Plymouth is operated by Gemcare South West Limited.
When was Gemcare South West Plymouth last inspected?
The Care Quality Commission published its latest report on Gemcare South West Plymouth on 30 July 2026.
Where is Gemcare South West Plymouth located?
Gemcare South West Plymouth is located in Plymouth, United Kingdom.
When did Gemcare South West Plymouth register with CQC?
Gemcare South West Plymouth first registered on 3 March 2025.
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Home-care agencies near Plymouth
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Information disclaimer. Information regarding Gemcare South West Plymouth is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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