First4Homecare Ltd

“Date of Assessment: 14 April to 4 May 2026. First4Homecare Limited is a care at home service providing personal care to people in their own homes. At the time of our assessment the agency was supporting 30 people.Medicines were managed safely. Staff were recruited safely. People were protected from harm as staff were knowledgeable about recognising abuse and reporting any concerns. Health and safety checks were carried out regularly to ensure there were no environmental hazards. Care and risk plans were comprehensive and person centred. Risks to people’s health and well being were mitigated. People were treated with kindness and staff were described as caring. People had access to health care professionals when needed. People’s care plans had their wishes, preferences and likes recorded.”

“Staff encouraged people to be as independent as possible. Leaders had a clear oversight of the service. Governance systems were effective and robust. The quality of care was monitored and where shortfalls were identified they were addressed without delay. The provider worked with many other partners to provide a wide range of support to people. Staff said they were well supported and valued by the management.”