Eleanor Nursing & Social Care Ltd – Poole Office

“Eleanor Nursing Social Care Ltd- Poole Office is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, there were 94 people using the service. The inspection took place between 24 February and 25 February 2026. This was an announced inspection, and we included all the quality statements under each of the five key questions. The management of the service appreciated and celebrated their staff and had nurtured them to provide the best possible care to people. Recruitment and induction procedures were robust and there were enough staff to meet people’s needs. A blended training programme meant staff had the necessary skills and knowledge to provide care. Safeguarding procedures were in place. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure their wellbeing was supported. People’s rights were fully respected. Staff were kind and caring, treating people with dignity, respect and were enthusiastic about their role. Partnership working was effective, and the service was passionate about working within their local community. There was confidence in the registered manager and management team. At the time of this inspection, Eleanor Nursing Social Care Ltd- Poole Office did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”