ECHO Supported Living Services Limited

“Date of Assessment: 10 February 2026 to 27 February 2026. This assessment was in response to CQC receiving information of concern. The service provides support with personal care through a supported living model to older people, younger adults, people with a learning disability, autism and those living with a physical disability and mental health needs. In supported living settings, people’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 16 people in receipt of a regulated activity. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. The registered manager had put systems in place to maintain people’s safety. People had their needs assessed and risks were identified and plans put in place to minimise these. Incidents were monitored and learning was identified and shared with staff. People were safeguarded from abuse and received support from staff who had been trained and had support in their role. Systems were in place to manage medicines safely. People had their rights protected and received effective support to maintain their health and wellbeing. People’s needs were understood by staff, and they could describe how they supported people to make choices and live an independent life. People had support to maintain their health and wellbeing. People were supported to maintain relationships with their families and people who were important to them and received support to follow their individual interests and hobbies. The provider had systems in place to monitor the service and make improvements. The provider had a learning culture in place and shared lessons learned with staff. The provider had systems in place to support the staff and worked in partnership with other agencies.”