Amplelime Healthcare Limited

“People did not have support when they needed it, and this meant risks to people’s safety was not always managed. Inconsistent staff teams meant staff did not always understand people’s support needs. Medicines administration systems were not always used effectively, and staff were not consistently aware of people’s health needs. The provider did not always have a learning culture in place as systems were ineffective. Recruitment processes were not effective and there was a lack of oversight systems in place to make and sustain improvements.”

“People had their needs assessed and care plans were in place to support them. People were supported to maintain safe environments and were safeguarded from abuse. People were supported to make choices about their support needs and staff were responsive to people’s needs. People had reviews of their care and consent was sought to offer care and support. Staff were caring and supported people to maintain their independence. People were supported with information in appropriate formats and understood how to raise complaints. Staff were supported by the provider and worked in partnership with others. Staff felt able to speak up when things were wrong, and the provider had systems in place to ensure people received equal treatment.”

“The provider was in breach of 2 of the legal regulations relating to recruitment of staff and governance systems.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”