E2K Care

“Leaders investigated incidents and safeguarding concerns. Whilst some risk assessments required more detail, staff understood and managed risks as they had specialist training to meet people’s needs. Staff were regular, reliable and punctual. Minor improvements were needed to medicine records.”

“People received an assessment, and care delivered was based on evidence and good practice. People had enough to eat and drink in line with their preferences. Staff worked with other agencies to support good outcomes. Capacity and consent were considered, but further action was required to develop capacity assessments.”

“Staff treated people with kindness and compassion, respecting their privacy and dignity. The staff team responded quickly to meet people’s needs, including if people became anxious or needed some additional support. Staff wellbeing was promoted by the management team. People were involved in decisions about their care. The service was responsive and easily contactable.”

“Management was visible and approachable, helping staff develop in their roles. There were plans to grow the service. Some systems and processes needed enhancing and formalising, to ensure the service could be scaled up.”