Royal Mencap Society – Essex Domiciliary Care

“We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported by staff who knew them well and were treated with kindness and compassion.”

“The provider had robust governance systems in place. The provider carried out regular audits to help maintain safety and drive improvement. Care plans and risk assessments were reviewed and updated regularly. Equipment was serviced regularly and environmental checks were completed to ensure the safety of the service. People received their medications as prescribed.”

“Staff understood their roles and responsibilities. Staff were knowledgeable about what concerns they would need to report and to whom. Staff had received appropriate training and had regular supervisions.”

“The provider supported staff wellbeing and staff told us they were happy at Royal Mencap Society – Essex Domiciliary Care.”

“There was a registered manager in place and staff told us they felt supported and able to raise any concerns with the management team.”