Diverse Care Services

“Date of Assessment: 17 December 2024 to 13 January 2025. The service is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone was receiving personal care. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection 49 people were receiving support with personal care. The assessment was prompted following a review of information we held about the service. We found 1 breach of regulation in relation to safe care and treatment. Plans were in place to support people to manage risks but they needed some development, so risks were managed effectively, and staff had the guidance needed to support people safely. However, managers investigated incidents. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Processes were in place for people who required support with their medicines. The provider had governance systems in place to monitor and improve the quality of the service, but these were not always effective. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”