Dependable Care for You Ltd

“The culture in the service was overwhelmingly positive. All the feedback we received confirmed this. The registered manager, who was also the provider, was visible, open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. The registered manager knew the importance of addressing any matters of concern and acted responsibly so any lessons were learnt.”

“Staff were treated equally and understood their roles and responsibilities and felt supported to give feedback. Enough suitably experienced and safely recruited staff were deployed to ensure care was delivered as planned for, and at the time it was arranged.”

“Staff knew people well and they provided person centred quality care. People were treated with kindness and compassion, and their privacy and dignity were upheld. People had choice of how their care was delivered and were encouraged to maintain relationships with family and friends.”

“Infection Prevention Control (IPC) measures were in place and medicines were managed safely. People received a comprehensive assessment of their needs prior to support commencing. Associated care plans and risk assessments were developed and reviewed with people and those important to them so risks to health and welfare could be managed safely.”

“Governance and oversight of the service was effective. A suite of audits policies and procedures was in place to support this. Staff had received a thorough induction; appropriate training and their competencies were checked through spot checks and regular supervisions.”

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