Compassionate Professional Care

“The culture in the service was extremely positive. All the feedback we received confirmed this. The registered manager had a visible presence within the service, was open and transparent and welcomed feedback from all who came into contact with them. The service knew the importance of teamwork and communication throughout which supported people in receiving a good experience. The registered manager addressed promptly any matters of concern and acted responsibly so any lessons were learnt.”

“Staff were treated equally and understood their roles and responsibilities and felt supported to give feedback. Enough suitably experienced and safely recruited staff were deployed to ensure care was delivered as planned for, and at the time it was arranged.”

“Staff knew people well and they provided people with person centred care. People were treated with kindness and compassion, and their privacy and dignity were upheld. People had choice of how their care was arranged. They were complimentary on how they were afforded flexibility of their care arrangements and were encouraged to maintain relationships with family and friends.”

“Infection Prevention Control (IPC) measures were in place and medicines were managed safely. People received a comprehensive assessment of their needs prior to support commencing.”

“Care plans and risk assessments were formulated and reviewed with people and those important to them so risks to health and welfare could be managed safely.”

“Managerial arrangements were effective which supported the governance and oversight of the service well. A number of audits were undertaken to ensure the service was monitored well and policies and procedures in place complemented this.”

“Staff had received a thorough induction; appropriate training and their competencies were checked through spot checks and regular supervisions.”