Darlison Court

“The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.”

“Who the service is for”

“The service supported people with dementia, physical disabilities and learning disabilities in their own flats. There were 9 people using the service at the time of the assessment.Key findings”

“We carried out this assessment on 19 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the providerhad regard to ‘Right support, right care, right culture’.”

“There was a positive learning culture within the service. The provider demonstrated a positive learning culture where incidents, concerns and feedback were reviewed. Lessons learnt and actions were implemented where required.”

“People were supported by enough staff who had the skills and knowledge to support them safely. Risks were assessed and people were involved in the process.”

“There were effective systems in place to safeguard people from abuse. The provider completed regular reviews of safeguarding events to establish key themes and trends.”

“Staff understood their safeguarding responsibilities and were confident in recognising, reporting and responding to concerns to keep people safe from abuse and avoidable harm.”

“Some care records did not consistently include detailed information relating to specific healthcare needs; however, staff demonstrated a good understanding of people's needs.”

“The provider frequently arranged parties for the people living at the service. They also raised money for charity, giving back to the local community.”

“Medicines were managed safely, with clear procedures for administration, recording, storage and monitoring within people's homes. Staff told us “All medications are on their [medicine administration record] chart. Calls are spaced at intervals to correspond to the times they need their medication.”

“The provider had worked exceptionally hard to support people to meet their goals and outcomes. The provider evidenced reconnecting people with estranged family members, including supporting them to visit family. The provider supported people to access community activities of their interest and assisted people with decorating their flats when they moved into the service. They had also supported people from residential care into more independent living.”

“Governance and quality assurance systems were effective in monitoring service performance. Audits, feedback, incident reviews and oversight processes were used to support learning and improve outcomes for people. The provider demonstrated a commitment to innovation and learning, ensuring the service continued to develop and respond to the changing needs of people receiving care.”