Daisychain Homecare Services

“The provider had strengthened their systems to manage safeguarding concerns. We found effective systems in place to ensure accidents and incidents were investigated and analysed. Initial assessments of people’s needs had been completed before they started using the service and information from external professionals had been included in people’s care plans ensuring staff had clear and current guidance to support people safely.”

“We found capacity assessments in place for all relevant aspects of care that people received ensuring decisions were made in line with the principles of the Mental Capacity Act. The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.”

“The provider had various systems in place for people to share feedback about the service. People were supported to plan for important life changes, we found important decisions people had made about their care and treatment at the end of their lives was included in the records available to staff.”

“The provider had made improvements to ensure there was effective management oversight of the service. Regular audits were carried out to monitor all aspects of service delivery, and these were reviewed and analysed by the registered manager and the provider. Findings from the audits were used to drive service improvement and were shared with the wider staff team.”