Peak Care Homecare

“This unannounced inspection was carried out by two inspectors. One inspector carried out the site visit to the provider’s premises, and the second inspector contacted people and their families to obtain their feedback on how the service was operating.”

“The provider did not have a registered manager at the time of the inspection. The day-to-day management of the service was being carried out by the Nominated Individual. A Nominated Individual is a key figure in the structure of a care organisation, acting as the principal contact between the care provider and the Care Quality Commission. We also received feedback from 9 of the provider’s care staff.”

“At the time of this inspection 14 people, who lived in the community, received personal care support from this provider.”

“The provider had a learning culture, and people could raise concerns with them. The provider investigated incidents thoroughly. Staff understood and managed risks well when they visited people. Although the provider had recently needed to rely on some regular agency care staff to maintain their staffing levels, there were enough staff with the right skills, knowledge, and experience to meet people’s care needs. Staff had received relevant training. Staff understood their roles and responsibilities. Staff managed people’s prescribed medicines well.”

“People, and their families where appropriate, were involved in deciding how they individually received care. People’s person-centred care plans and risk assessments took account of their individual communication needs as well as their personal care and health care needs. Staff monitored people’s health, where required, to encourage healthy living. The provider made sure people understood their care and treatment to enable them to give informed consent. The provider ensured an appropriate best interest decision making process was followed where people did not have the capacity to make decisions for themselves.”

“People were treated with kindness and compassion. Staff treated people as individuals and protected their privacy and dignity.”

“The provider had been working hard to maintain consistent care and support for people, despite a recent decrease in staff numbers. The provider told us they would appoint a new manager who would register with the Care Quality Commission and was working to create a shared vision and culture based on listening, learning, and trust. The provider collaborated with the community healthcare teams to ensure people received consistent and effective healthcare support. There was a culture of continuous improvement and of learning lessons from incidents to help reduce re-occurrences.”