Craven Intermediate Care service

“Staffing levels were appropriate, and people said staff spent the full duration of visits, worked patiently, and never rushed them. Leaders ensured staff were trained, supervised and supported, and digital systems provided effective oversight of call times, medication, incidents and environmental risks. Medicines, infection prevention and control, and safeguarding were all well managed, with no recent safeguarding incidents and strong assurance processes in place.”

“Partnership working was a strength. Health and social care professionals described communication and collaboration as excellent, and regular bi‑weekly multidisciplinary meetings ensured people’s progress and goals were understood by all involved. People received clear information in accessible formats, and feedback mechanisms were well established, with learning shared across the team.”

“The culture was consistently described as supportive, compassionate and improvement‑focused. Staff and professionals praised leaders as approachable, credible and responsive. Governance was strong, with regular audits, oversight systems and a structured service improvement plan. Overall, the service delivered safe, effective and caring reablement, with a strong focus on independence, partnership working and continuous improvement.”