Body&Soul Assistance, Admin.

“The oversight of the service was not safe or effective. The required audits and routine checks were not in place. There were no detailed care plans or risk assessments to support the safe delivery of care. Recruitment was not safely managed and there was ineffective monitoring of staff training and compliance. Medicines were not managed safely. The provider demonstrated a lack of understanding of the requirements of their role, which meant the service was not well run and managed.”

“People’s needs were assessed before they started to use the service. However, this information was not translated into accessible care plans for staff. Monitoring of complex health care needs, including catheter care and skin integrity, were not in place and there was insufficient guidance for staff on how to support people safely.”

“People were supported by a consistent and dedicated staff team, who were kind and caring and knew people well. Whilst records did not evidence individualised support, staff embraced the principles of person-centred care and promoted people’s rights, choices and independence.”

“The provider was previously in breach of legal regulation in relation to good governance and safe recruitment. At this assessment the previous breaches had not been met, and we found additional breaches in relation to staff training and fit and proper persons at both provider and registered manager level.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”