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Unclaimed listing CQC record · synced 13 October 2026

Connections Care Ltd

Suite 34.3, The Sugar Refinery, 432 Dewsbury Road, Leeds, LS11 7DF · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective GoodCaring GoodResponsive GoodWell-led Good

Report published 9 January 2025

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since February 2024.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
  • Local authority: Leeds
  • Registered manager: Zahida Yakub
  • Run by: Connections Care Limited

The inspection record

Rated Good overall. Report published 9 January 2025.

“Connections Care Ltd is a domiciliary care service who were providing personal care to 16 people at the time of the assessment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“This is the first rated assessment for this service. This assessment was carried out remotely. Assessment activity started on 01 November 2024 and ended 18 November 2024. We gathered information from people using the service, relatives, the registered manager, office staff, care workers and from health and social care professionals involved with the service. We looked at all 33 quality statements. The service has been rated good following this assessment.”

Show the full assessment summaryHide the rest of the summary

“People and their representatives told us they were happy with the service provided. They spoke positively about the care and support they received from staff.”

“Care and support plans were personalised and contained information on how people wished to receive their care. Risks to people’s safety had been assessed and plans were in place to guide staff on how to support people safely. Medicines were managed safely, and people were supported to maintain their wellbeing.”

“There were enough staff to deliver people’s care. Safe recruitment practices were followed before new staff were employed to work with people.”

“Quality assurance systems were in place to monitor the quality of service being delivered and identify where improvements are needed. Accidents and incidents were monitored and reviewed to ensure lessons could be learned. Staff spoke positively about the training they received and felt supported by the management team who they described as supportive and encouraging of their personal development.”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 23 February 2024, rated Requires improvement

Inspected 26 September 2018, rated Good

Inspected 26 February 2016, rated Good

Frequently asked questions

What services does Connections Care Ltd provide?

Connections Care Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Connections Care Ltd registered in?

Connections Care Ltd is registered in the Leeds local authority area.

What is Connections Care Ltd's CQC rating?

Connections Care Ltd is rated Good by the Care Quality Commission (report published 9 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-18701213326.

Who is the registered manager at Connections Care Ltd?

The registered manager is Zahida Yakub.

Who owns Connections Care Ltd?

Connections Care Ltd is operated by Connections Care Limited.

When was Connections Care Ltd last inspected?

The Care Quality Commission published its latest report on Connections Care Ltd on 9 January 2025.

Where is Connections Care Ltd located?

Connections Care Ltd is located in Leeds, United Kingdom.

When did Connections Care Ltd register with CQC?

Connections Care Ltd first registered on 9 February 2024.

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Location

Suite 34.3, The Sugar Refinery, 432 Dewsbury Road, Leeds, LS11 7DFOpen in Google Maps

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Information disclaimer. Information regarding Connections Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.